FAQs

Frequently asked questions

Answers to the questions we're asked most, by landlords and local authority housing teams.

For Landlords

How is my rent figure worked out?

We assess your property's condition, location and market comparables, then offer a fixed monthly figure for your chosen contract term.

Am I still responsible for the mortgage and insurance?

Yes — guaranteed rent covers the letting and management of the property, not the underlying mortgage or buildings insurance, which remain your responsibility as owner.

What happens at the end of my contract?

We'll be in touch ahead of the end date to discuss renewal, or to arrange a smooth handover back to you.

Do you accept HMOs?

We consider a range of property types including houses, flats and blocks. Get in touch with your property details and we'll confirm.

For Local Authorities

What areas can you source properties in?

We work across all 32 London boroughs — see our Areas We Cover page for local detail.

How quickly can properties be made available?

Timeframes depend on requirements and availability — get in touch with your housing team's needs and we'll confirm options.

Are properties certified before occupation?

Yes. Every property is brought up to current Gas Safety, Electrical (EICR), Fire Safety and EPC standards before placement.

Who manages the property day-to-day?

We do, directly — maintenance, cleaning contracts and resident queries are handled by our own team, not subcontracted out.

Still have a question?

Send it over and we will get back to you directly.